Frequently Asked Questions

At Hello of Mayfair Ltd we flourish on customer service making your shopping experience both simple and enjoyable online. Below are frequently asked questions that our customers have. We hope this makes your user experience easy and yet rewarding:


How do I order at helloofmayfair.com?

  • Browse for products using the categories listed at the top of the online shopping screen.
  • Add item choice to your shopping bag, you can check the contents and make changes at anytime by using the checkout facility.
  • When you are completely happy with your order continue through the checkout process. We accept payment by MasterCard, Visa card, Visa Delta, Switch. We do not except American Express.

If any additional product information is needed or you have any questions that need clarification do contact our Customer Service team
e: [email protected] Monday to Friday 9.30am to 8.00pm.

How do I know my order has been agreed successfully?

When we have authorised your order we will confirm in writing by email. This process is an acceptance in purchasing items from Hello of Mayfair Ltd. We will send you a confirmation email setting out the details of your order.

Can I change or delete my order once submitted?

If we have not yet couriered your items, you are able to cancel your order by calling our Customer Services. One of our advisors will do their best to change your order status.

With items that have been dispatched we cannot accept cancellations only where the items are faulty or damaged.

What is the general lead time for your products?

The majority of our furniture are normally delivered within 28 working days.
With our limited edition items these work on a first come first served basis but we will do our upmost to complete your order.

What to do if my credit or debit card is rejected when placing an order online?

Please contact your card issuer or we can accept bank transfer or payment by cheque however, we do need up to 7 working days for clearance purposes.

What payment methods can I use online at helloofmayfair.com?

We accept the following credit card payment methods: Visa, Visa Debit, Mastercard and Switch. We do not except American Express.

Privacy and Security

What happens to the information I give you online?

When you place an order, we need to know your name, address, email address, delivery address and payment details.
Payments are processed live through SagePay a leading online payment gateway, being PCI compliant all transaction details are secure, twenty four hours a day, seven days a week.
Your personal payment card details are logged only by our gateway provider, SagePay. These are kept in a hosted and encrypted environment of a high standard to secure your payment information.
The only data we keep at Hello of Mayfair Ltd is your contact information and your up to date order information, which is stored on secure encrypted servers.
Orders are processed on either the same or next working day. Orders are tracked until delivery is completed. We may contact you by telephone if there is any information we need to clarify.

Can my details be accessed by Third Party Sites?

We do work with affiliated partners these external websites are an additional service to our customers and do not have any relation to our terms and conditions, privacy policy.
Any products ordered from associated websites are subject to their own terms and conditions, privacy policy and have no binding contract with helloofmayfair.com Please check these sites terms thoroughly before any purchases are made.

Will any of my information be used without my consent?

When viewing our site helloofmayfair.com you are agreeing to our Privacy Policy. If you do not agree to this policy, please do not view this site.
We are allowed to change our Privacy Policy at anytime and information will be updated on helping you to understand our website.

Product information

All prices on the website are inclusive of VAT.
We may alter product prices on the website to show any increase in the cost of products this normally for tax or duty rises.


Delivery Policy Hello of Mayfair Ltd

All pricing featured on our site are exclusive of packing and postal costs. We aim to deliver furniture within 28 working days.
Orders are shipped to the address given by the cardholder. We only deliver to the address where your payment card is registered.

UK Delivery

We require a signature to confirm delivery.


Furniture is subject to a delivery charge dependant on your location and quantity of items. Normally charges are between £50.00 to £250.00

Ordering furniture

How is my furniture order processed?
When a order is placed we will send confirmation by email. All furniture items are manufactured to order so have a delivery time between 4-8 weeks. We will keep you updated on when you order is nearing completion.
We will then book a suitable time with you for delivery this generally agreed by telephone. At delivery you will need to check the condition of all items thoroughly before signing the delivery note, any issues must be noted while our delivery courier is present.
It is your responsibility to ensure that the goods ordered will fit within the property and any entranceways/hallways/corridors etc are wide enough for the goods to pass through, and also will fit in the required location within the delivery address. All furniture dimensions shown in the website are in centimetres unless otherwise stated and are approximate.

Payment Policy

The payment policy applies to all at Hello of Mayfair and all supplier payments. Hello of Mayfair standard payment terms are 30 days.

Due date is calculated by applying agreed terms to the latter of valid invoice presented or goods receipt date. All invoices are paid on our calculated due date.

If an invoice falls due during a weekend or holiday, the payment transaction is executed on the following business day.. Alternatively, until further notice, invoices can be sent to us in PDF (Portable Document Format). We only pay correct invoices.

In case of any disagreements concerning content of invoices, full crediting is claimed along with a new corrected invoice. All invoices must be in accordance with our invoice requirements, otherwise the document will not be processed for payment.

Returns Policy

We are unable to accept returns for any bespoke/made to order products to customers requested specifications.

Customer service

How do I get in touch with Customer Services?
If you have any comments with regards to service you've experienced online please contact our Customer Services team:
e: [email protected]
Our opening hours are Monday to Friday 9.30am to 8.00pm